Job ID 22968
- Offered Salary Negotiable
- Career Level internship
- Experience less-than-1-year
- Gender All
- Qualifications certificate
- Language Requirement English
- Region north-america
- Other Classifications Startup, SaaS, Tech, Non-Tech
- Remote Yes
Technical Writer InternProduct Experience | Chicago, Illinois
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Our agreement with employeesDocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
The team Our Product Experience team – Design, Information, and Insights – focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.
This positionThe DocuSign Information Experience team is seeking a problem solver with lots of curiosity and great attention to detail. The ideal candidate is enthusiastic about information and data and hungry for a challenge that makes an impact.
Over the course of a 12-week paid internship, the Technical Writer intern will have an opportunity to learn about how structured authoring is used in technology and SaaS products (start/end dates flexible). During the work, your dedicated mentor will help you apply DITA authoring best practices and standards, optimize content reuse based on advanced single-sourcing techniques, and restructure content that is used by the business to improve customer adoption of our products. You will design reports and perform gap analysis to discover stale content, navigation opportunities, and metrics on the effectiveness of content types. You will get the opportunity to know how our authors work and interact with other teams, including product management, engineering, user research, and product designers. You will also participate in departmental meetings to gain an understanding of organizational culture.
This position is an individual contributor role that is a 12-week internship reporting to the Senior Manager, Product Information and is designated Flex.
Optimize content reuse with keys, content references, relationship tables and shared topics to improve efficiency and consistency of content authoring
Design custom reports and develop content metrics to inform authors about content health
Apply taxonomy and supporting metadata to improve content navigation
Apply predefined content structure standards to improve SEO and content findability
Currently pursuing a Bachelor’s degree or above in technical writing, English, journalism, communications, or related degree
This role is not eligible for sponsorship or CPT
An interest or knowledge of structured authoring tools and frameworks
Natural communicator who clearly articulates informational design decisions when collaborating with others
A strong command of English, both written and verbal
An interest in technology, information design, terminology and enabling others to learn and understand through content and information
Extremely organized and detail-oriented
Curious and open-minded with a growth mindset who thrives on continuous learning
Personal motivation and drive to get things done in a dynamic, rapid growth environment
Vaccination requirement (US)DocuSign requires all employees to be fully vaccinated against COVID-19. Therefore, to ensure the safety and well being of our employees and community, to support public health efforts, and comply with the Executive Order that applies to federal contractors, this offer is conditioned upon submission of written proof, prior to your start date, that you are fully vaccinated. DocuSign will comply with applicable law regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
About usDocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives. And we help save the world’s forests and embrace environmental sustainability.
It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
AccommodationsDocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at firstname.lastname@example.org.