Customer Consultant (German Speaking)

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Job Detail

  • Job ID 39345
  • Offered Salary 0
  • Experience 3 Years
  • Gender All
  • Qualifications Bachelor Degree
  • Language Requirement EnglishGerman
  • Region Asia Pacific
  • Remote No
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Job Description

About Company:German Industry and Commerce Greater China is part of the global network of German Chambers of Commerce Abroad (AHKs). We promote Sino-German business relations and support the business activities of companies both from Germany and China with a broad range of services.
Our client is one of the largest players world-wide among the independent, design-oriented high-end eyewear brands, a Danish design company that holds a unique mindset in the international eyewear industry. Innovation is the absolute key to the business, where 108 international design awards are testaments to the way of thinking. They design, develop, manufacture, market and sell the eyewear globally to meticulously selected partners in 138 countries. Design and technical development is at the center of their origination which has led to their signature brand of revolutionary lightweight and minimalistic glasses.
They offer an impressive workday in a company that insources rather than outsources to ensure the highest quality and to keep all the right competencies in-house. work in a friendly work culture with many highly skilled colleagues.
Their customers are carefully selected opticians in more than 130 countries, and they are at the heart of the success. Supporting them with information about the products and solutions is an essential part of the daily focus. You will have a central role in providing world-class customer service to these customers.
About this job:
  • Customer service and product consulting via phone and e-mail
  • Processing and Registration of orders
  • Following-up customer inquiries
  • Monitoring of various compaigns
  • Processing of claims
  • Office working hours in Shanghai is matching to EU Summer/Winter time, i.e.
    in Summer 13:00-22:00
    in Winter 14:00-23:00
Requirement:Educational background:

  • Bachelor degree
  • Native or perfect German speaking ability
  • Be very fluent in English, additional European languages are plus.
  • Please note that for expats to achieve a Chinese work permit, you must have at least 1) a bachelor degree and 2) two years of relevant work experience post-graduation.

Professional Experience:

  • At least two years working experiences in customer service in luxury brand
  • Call Center
  • Familiar with sales order process in trading industry.
  • Marketing or Sales promotion


  • Customer orientated with genuine understanding of European business model
  • Positive and outgoing, with a high level of loyalty and responsibility
  • Take pride in providing outstanding customer service through strong communication and interpersonal skills.
  • Pleasant personality and multi-tasking
  • Be a committed person and open to work according to the European office hours.
Native Language:German
Working Experience:3-5 years
How to apply:In case of interest, please send your CV in English and German to:
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