Client Strategy Associate Attentive

Full time @Attentive Careers in Design
  • United States, United States View on Map
  • Post Date : November 8, 2021
  • Apply Before : February 1, 2022
  • Salary: $0 - $0 / Monthly
  • View(s) 61
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Job Detail

  • Job ID 22978
  • Offered Salary Negotiable
  • Career Level entry-level
  • Experience 2-years
  • Gender All
  • Qualifications bachelor-degree
  • Language Requirement English
  • Region north-america
  • Other Classifications Startup, SaaS, Tech, Non-Tech
  • Remote No
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Job Description

About Attentive: 
Attentive is a personalized text messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $470 million Series E investment led by Coatue in March 2021. Other investors in Attentive include Bain Capital Ventures, Sequoia, IVP.  
We work with 4,000+ of the most innovative brands like Coach, Urban Outfitters, CB2, Pura Vida, Lulus, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.
We are looking for a driven individual to join our team as a Client Strategy Associate. You will work to help refine and improve our customer success processes and playbooks to work at scale across thousands of clients. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.
 
Responsibilities
 
Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
Manage 100-150+ accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with Attentive
Lead and present at select client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Help translate customer feedback (and your own team’s needs) into specific product requirements
 
Skills & Requirements
 
1 year of experience in a client facing role
Account management experience preferred, but not required (ideally at a marketing/software company)
Interest in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM tools preferred
Interest in startups, software and entrepreneurship
 
Benefits & Perks
 
Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
Full support for remote work during COVID-19
Daily lunch delivery credit and other goodies sent to home
Regular company-wide social events (even virtually!)
Generous annual education stipend toward job-related external learning opportunities
An extremely enthusiastic team that appreciates collaboration
#LI-remote #LI-JR2

 

 
 
Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it – values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

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